1. Validity

The goods, services and offers of the DIY-Racked Store can be ordered only by end customers under the following terms as published at the time of placing the order.

DIY-Racked cannot accept any changes to these terms, unless prior written acceptance of such changes has been obtained from us.


2. Placing an order and processing of orders

A contract concerning delivery of goods or services only comes into effect once we have accepted an order for either delivery of goods or services or have notified a customer of a delivery. This applies also to “online” deliveries, i.e. electronic delivery of goods or services through a network, e.g. the Internet. This means that any information supplied by us before or during the ordering process regarding goods, their availability and their prices is not binding.

To order updates, upgrades or cross grades, the end user must already be registered with DIY-Racked. Should it become apparent after further investigation that the customer is not entitled to buy an update or upgrade; the customer will be invoiced in the amount of the difference in price to the full version.

The offers in the DIY-Racked Store are always subject to change unless clearly stated otherwise. We reserve the right to make improvements or minor changes to the execution of delivery.

Orders are processed using electronic data processing. With your order you accept that DIY-Racked will store all data required for processing your order. This data will of course be treated as confidential. You consent to us or our partner company PayPal, Inc., passing on this data to credit institutions or contractual partners if this aids processing your order.


3. Cancellations

There is no right of cancellation of orders for any goods or services supplied via this website due to the nature of these products.

As soon as you open the seal or wrapping of the product you lose the right to cancel the order.

Statutory cancellation rights are also not applicable to any product that is tailored to your personal needs.

Returning the goods is permitted only if you send the products to the appropriate mailing address; the products are still packaged in the original wrapping and include the complete contents of the products.

To make use of your cancellation rights, please read details at Support pages, contact DIY-Racked to obtain a Return Authorization number and to determine the details for returning the products.

Whenever an order has been cancelled within the cancellation period, any money already paid to us will be refunded by crediting the bank or credit card account specified in your order for the appropriate amount.

When returning goods the customer must cover any transport cost, unless the goods supplied did not correspond to the goods originally ordered. If the customer is directly responsible for any damage to, destruction of or loss of the goods for which the customer is entitled to a cancellation, the customer must cover any incurred loss of value.


4. Delivery

Goods or services will normally ship within 48 hours after we have received the corresponding order, i.e. you should receive the ordered goods or services within two weeks. In extreme cases (pandemic) delivery may be delayed. Delivery dates are binding only when confirmed as such explicitly and in writing by DIY-Racked.

The ordered goods will be delivered to the address specified by the customer within the order.

Please note that we can only accept one address for shipping, and only delivery to this address is counted in the shipping cost you pay. If for any reason your package needs to be redirected to another address for delivery after the order is made, you will need to arrange any additional delivery costs yourself directly with the parcel carrier.

Shortages, wrong models or other problems that may exist must be reported to us within 10 (ten) days after successful delivery. DIY Racked will ask for proof of delivery date and will validate it with courier.


5. Payment

All prices are in EUR unless otherwise stated.

The purchase price of the goods or services is due as soon as you have placed the order and money arrived at our accounts. You can choose to pay with several different credit cards supported by PayPal, Inc. Some customer data is sent to the contractual partner institution (PayPal, Inc.) authorizing the credit card for verification purposes.


7. Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms — If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability — Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


Use of the Website

By accessing the DIY Racked website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.



The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner or 3rd parties. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner or trademark owner.


External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


Restricted area (user content)

The access to this area of the website is granted to all registered customers, purchaser of any products or service offered through DIY Racked website, or any person or legal entity with a special permission. The documents published therein are intended for personal use as educational material. DIY Racked cannot be made liable for any damages resulting from the use of these information. Accessing this material, you agree not to have any licence or right to use publicly or distribute any of the documents without the prior written permission of the website owner.


Website Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.


8. Your Rights

The customer’s rights concerning refunds of all or part of a payment are valid only when such rights were legally confirmed or were accepted by us in writing. The orderer’s right to retention is valid only provided claims are based on the same contract.

The preferred method of written communication is email and is held to be equal in status to letters transmitted through the postal service. The term “correspondence” below is taken to include email.

Deadlines are taken, insofar as is not otherwise mutually agreed; to always mean the date of receipt by the recipient. As far as email is concerned, the date of receipt is considered to be the date of dispatch. If there is disagreement about the date of dispatch, the time of receipt is taken as the receipt of the message on the target email server.


9. Applicable laws and court of jurisdiction

Use of this website shall in all respects be governed by the EU laws of the state of Slovenia, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Slovenia, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

10. Email collection

We use MailChimp as our marketing automation platform. We do not share or sell emails to 3rd party. By subscribing to our newsletter on this website, or through other website services you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms of Service.