How long do we store your personal data?
The same type of personal data may be processed for different purposes and based on different legal grounds, for example processing which is based on our obligations to fulfill a contract with you, based on our legitimate interest or based on your consent. This means that certain personal data may still be stored by us even if you withdraw your consent and the processing that your consent concern ceases. This also means that certain personal data may be eliminated from one system because it is no longer necessary for one particular purpose, but still be stored in another system based on your consent or for another purpose for which the personal data is still necessary. In some cases, the cookies we use may include personal data. You will find information about the storage time on your computer further down.
Personal data consisting of information about products you have purchased and your DIY-Racked account will be stored for twenty (20) years (i) after you have unregistered your account or (ii) after your latest activity connected to your account, for back-up purposes and in order to support DIY Racked with the possibility to provide the ability to re-download such products in the future. Other personal data connected to your DIY-Racked account will be processed until you unregister your account or ask us to delete certain data.
Personal data that we process in connection with your purchases on our Website and in order to administrate or to fulfill our obligations to you under a contract will be processed for as long as we have contractual obligations to you. If you have made a cancellation or claim we will process your personal data for as long as the process regarding the cancellation or claim is active.
When we process personal data as a result of your communication with us, in for example support and customer service matters, the processing will continue until your support matter or customer service matter have been completed and will thereafter be stored for 24 months after your ticket is closed in order to fulfil our legitimate interest to develop our products and improve service.
When we process personal data in order to analyze and develop our products and services the processing will continue for 24 months.
When processing is made in order for us to comply with legal obligations, your personal data will be processed for as long as is set out in the relevant legal obligation. When processing is made in order to prevent and investigate abuse or violations of law the processing may be made up to 36 months.
When personal data is processed based on your consent the processing will continue until you withdraw your consent, or otherwise indicate to us that you no longer wish to be subject to the processing.
When we process your personal data based on our legitimate interest, you have the right to object to the processing at any time.
Your personal data may be stored longer than the above, to the extent we are required to do so by law, regulation or decisions made by authorities.